Bouncy House FAQ and Rules
Bouncy House FAQ
Do you deliver and set up the bouncy house?
Yes! We handle delivery, set up, and take down. All you need to do is ensure a clear, level space and access to a power source.
How much area is needed?
The setup area needed varies for each bouncy house based on its dimensions and features. A general rule is to have as much distance around the attraction as its height.
What surfaces do you set up on?
We can setup on grass , concrete , asphalt, or indoors. Please let us know the surface type ahead of time so we can bring the right anchoring equipment.
What kind of power source is needed for the bouncy house?
Each inflatable requires access to a standard 110V household outlet. The outlet should be located within 100 feet of where the inflatable will be set up. If power is not available at your event location (such as at a park or open field), a generator will be required.
Do you set up at parks?
Yes! Most parks require you to obtain prior approval or a special use permit for inflatable rentals. Contact your local Parks and Rec office before planning your event. Please keep in mind many parks do not provide electrical outlets. If power isn’t available, you’ll need to rent a generator.
When do you arrive for set up and pick up?
We typically arrive 30 minutes to 2 hours before your event starts, depending on the location and the number of rentals scheduled that day. Pickup is usually within 1 hour after your rental end time. We’ll confirm a set up and pickup window with you in advance so you can plan accordingly. For park rentals, pickup times may be earlier or more specific, depending on your reservation hours. You can request a specific setup or pickup time. We try our best to accommodate requests! Let us know your ideal times when booking, especially for events with strict schedules or park time limits.
Are you properly insured?
Absolutely! Our company is fully licensed and insured with commercial liability coverage specifically for inflatable rentals. We prioritize safety and compliance at every event.
Are your inflatables cleaned and sanitized?
Yes! All of our inflatables are thoroughly cleaned and sanitized after every rental. We use child safe, commercial-grade disinfectants to ensure each unit is fresh, hygienic and ready for safe use.
Do you provide attendants?
Attendants are not provided with our inflatable rentals. For the safety of all participants, it is required that renters follow the safety and operating guidelines provided at the time of setup. Our team will ensure that these procedures are clearly explained before leaving the site. We use only high-quality, commercial-grade inflatables that meet industry safety standards. We are committed to providing a safe, clean and professional rental experience for every event.
What happens if it rains or the weather is bad on the day of my rental?
Your safety is our top priority. If the weather conditions are unsafe such as heavy rain, high winds (15–20+ mph) thunderstorms, or lightning—we do not deliver or operate inflatable units. In the event of rain or high winds, immediately and safely evacuate the unit. Turn off and unplug the blower immediately. Use the provided tarps to cover the equipment to protect it from the elements. Once the weather has cleared, thoroughly dry the interior with clean towels before resuming use.
What is the weather cancellation policy?
If there is a forecast of rain, lightning, or strong winds (15+ mph) on your rental day, you may cancel or reschedule before delivery for a full credit. Once the inflatable is delivered and set up, no credits will be issued, regardless of changing weather. Please monitor the forecast and contact us early if you need to make changes.
What should I do if the inflatable begins to deflate or there’s a loss of power?
Stay calm don’t panic. The inflatable will deflate slowly to allow for a safe exit. Help all children exit the unit immediately. and ensure the area remains clear.
Next, check that the blower is still plugged in, the extension cord is secure, and that no circuit breakers or GFCI outlets have tripped.
If power cannot be restored or the unit does not reinflate, contact us immediately for assistance. For safety, do not allow anyone to re-enter the inflatable until it is fully reinflated and has been inspected by an adult.
What if the bounce house gets damaged while we’re using it?
We understand accidents happen, but renters are responsible for any damage that occurs due to improper use or failure to follow safety rules. We won’t charge for minor wear and tear, but anything beyond that—like rips, stains, or blower damage—may result in a repair or replacement fee.
Bouncy House Rules
1. Adult supervision is required at all times.
2. Remove shoes, glasses, and jewelry before entering.
3. No food, drinks, gum, or candy inside the unit.
4. No face paint (please note due to the risk of permanent staining, we are unable to set up our inflatables at parties or events where face paint is being used).
5. No glitter/confetti/gender reveal powder/silly string/or slime.
6. No flipping, wrestling, or roughhousing.
7. No climbing on the sides, walls, or netting.
8. Limit the number of participants based on age/size.
9. Keep children of different sizes separated.
10. Do not use in high winds, rain, or lightning.
11. Do not enter if bouncy house is wet.
12. Immediately exit if the unit deflates or power fails.
We appreciate your cooperation in keeping our equipment clean and safe for everyone.